Principais vícios identificados por consumidores em empreendimentos imobiliários residenciais na zona leste de Vitória da Conquista e os direitos assegurados na legislação brasileira

Abstract

The expansion of civil construction in the city of Vitória da Conquista – Bahia through residential developments has caused the emergence of a new problem, the relationship between the guarantee and technical assistance provided by construction companies in relation to the Civil Code (CC) and the Defense Code of the Consumer (CDC). Since, when the construction systems that encompass the construction process are not designed, executed and monitored appropriately, they cause problems and pathologies that can pose risks to users and the building itself. Therefore, this research aims to identify the main defects that caused complaints by consumers in 06 (six) residential real estate projects in the east zone of Vitória da Conquista and the guarantees, rights and legal deadlines guaranteed by Brazilian standards. The construction systems of these projects were analyzed, as well as the defects that these constructions presented, and what the legislation establishes on the civil liability of builders and developers, with the analysis carried out by checking the legal framework of the CC, the CDC and Brazilian Regulatory Standards - NBRs regarding the perfection, solidity and safety of the building. As for the methodology used, it is a qualitative-quantitative, exploratory research, based on a case study, using documentary and bibliographic analysis. The comparative data of the 06 (six) projects were tabulated and analyzed using the Mobuss Construção software. The result was a large number of default service orders opened by consumers. Likewise, there were divergences between the legal provisions that deal with guarantees and civil liability of builders and developers of a project